Privacy Policy

This Privacy Policy explains how Istanbul Urology Clinic collects, uses, stores, protects, and processes personal data when you visit our website, contact us, submit an online consultation form, communicate with us by phone, email, WhatsApp, or use our online services.

By using this website or submitting your personal information through our online forms, you acknowledge that you have read and understood this Privacy Policy.

Data Controller

For the purposes of applicable personal data protection laws, Istanbul Urology Clinic acts as the data controller for personal data collected through this website and related communication channels.

If you have any questions regarding the processing of your personal data, you may contact us using the official contact details published on this website.

Personal Data We Collect

We may collect personal data that you voluntarily provide to us, including but not limited to:

• Full name
• Email address
• Phone number
• Country of residence
• Preferred language
• Preferred contact method
• Information submitted through contact or consultation forms
• Messages, requests, or questions you send to us

We may also collect technical and usage-related information such as IP address, browser type, device information, pages visited, time spent on the website, referral source, and cookie data.

Health-Related Data

When you request a consultation or provide information about your medical condition, symptoms, previous treatments, medications, medical history, sexual health, urological concerns, or procedure expectations, this information may be considered health-related data or special category personal data.

Health-related data is processed only when necessary for responding to your request, arranging consultation services, evaluating treatment suitability, communicating with medical professionals, or providing patient support, and only in accordance with applicable data protection laws.

How We Collect Data

We may collect personal data through the following methods:

• Website contact forms
• Online consultation forms
• Email communication
• Phone calls
• WhatsApp or messaging applications
• Appointment requests
• Cookie and analytics technologies
• Social media or advertising interactions

Purposes of Processing Personal Data

We may process your personal data for the following purposes:

• Responding to your inquiries and consultation requests
• Providing information about urology treatments and medical services
• Arranging appointments and patient communication
• Evaluating whether a requested treatment may be suitable for further medical consultation
• Coordinating international patient services, where applicable
• Providing pre-consultation and post-consultation support
• Improving website functionality, user experience, and service quality
• Managing legal, administrative, and compliance obligations
• Protecting the security of our website, systems, patients, and staff
• Sending service-related communications where necessary

We do not use your health-related data for unrelated marketing purposes without your explicit consent where such consent is required by law.

Legal Basis for Processing

Depending on the nature of the data and your location, we may process personal data based on one or more lawful grounds, including:

• Your explicit consent
• Taking steps at your request before entering into a service relationship
• Performance of medical, administrative, or patient support services
• Compliance with legal obligations
• Protection of public health, medical diagnosis, treatment, and healthcare services where applicable
• Legitimate interests, provided that such interests do not override your fundamental rights and freedoms

Where required by applicable law, special category personal data, including health-related data, will be processed only with your explicit consent or another lawful basis permitted by relevant data protection legislation.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve functionality, analyze traffic, remember user preferences, support security, and measure the performance of marketing or informational campaigns.

Some cookies are necessary for the website to function properly, while others may be used for analytics, advertising, or third-party integrations. You can manage or disable cookies through your browser settings or cookie consent preferences where available.

For more information, please review our Cookie Policy.

Sharing Personal Data

We may share personal data only when necessary and in accordance with applicable law. Personal data may be shared with:

• Authorized doctors and healthcare professionals
• Partner hospitals or medical facilities involved in patient care
• Patient coordination and support teams
• IT, hosting, analytics, communication, and security service providers
• Legal, accounting, or compliance advisors where necessary
• Public authorities or regulatory bodies when required by law

We do not sell your personal data to third parties.

International Data Transfers

As Istanbul Urology Clinic serves international patients and may use digital service providers located in different countries, your personal data may be transferred, stored, or processed outside your country of residence.

Where international data transfers occur, we aim to apply appropriate safeguards required by applicable data protection laws, including contractual, technical, and organizational measures designed to protect your personal data.

Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including patient communication, consultation follow-up, legal obligations, administrative records, dispute resolution, and compliance requirements.

When personal data is no longer required, it will be deleted, anonymized, or securely stored in accordance with applicable legal and technical standards.

Data Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no method of internet transmission, electronic storage, or digital communication can be guaranteed to be completely secure. For this reason, we encourage users not to submit highly sensitive information through unsecured communication channels.

Your Rights

Depending on your location and applicable data protection laws, you may have rights regarding your personal data, including the right to:

• Learn whether your personal data is being processed
• Request information about the processing of your personal data
• Access your personal data
• Request correction of incomplete or inaccurate data
• Request deletion or anonymization of personal data where legally applicable
• Object to certain types of processing
• Withdraw consent where processing is based on consent
• Request restriction of processing where applicable
• Request data portability where applicable
• Lodge a complaint with a competent data protection authority

To exercise your rights, please contact us using the official contact details provided on this website.

Withdrawal of Consent

Where we process your personal data based on your consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Please note that withdrawing consent may limit our ability to respond to your request, provide consultation support, or continue certain communication services.

Marketing Communications

We may send you informational or service-related communications when necessary to respond to your request or manage your consultation process.

Promotional or marketing communications will only be sent where permitted by applicable law and, where required, with your consent. You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.

Third-Party Links and Services

Our website may contain links to third-party websites, maps, social media platforms, video platforms, booking tools, or external services. We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of any third-party websites or services you access through our website.

Children’s Privacy

This website is not intended for children. We do not knowingly collect personal data from children without appropriate parental or legal guardian consent where required by law.

If you believe that a child has provided personal data through our website, please contact us so that we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technologies, or data processing practices.

The updated version will be published on this page with the latest revision date where applicable. We encourage visitors to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy, how your personal data is processed, or how to exercise your data protection rights, please contact Istanbul Urology Clinic through the official contact information provided on this website.